Refund Policy

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1. Eligibility for Refund:

We offer refunds only under the following circumstances:
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• Technical Issues: If you encounter technical issues that prevent you from accessing or using our platform, and our support team is unable to resolve the issue within a reasonable time frame.
• Service Discontinuation: In the event that we discontinue the service or a significant portion of its features, and you choose not to continue using it.
• Refund would be applied on a prorated basis based on the number of remaining days you have left of your subscription.
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2. Refund Process:

To request a refund, please contact our customer support team at support@metal.so with your purchase details and the reason for the refund request. Our team will review your request and respond within 3 working days with further instructions.
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3. Refund Amount:

Refunds will be issued for the amount paid for the subscription or purchase, minus any discounts, coupons, or prorated charges applied.
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4. Payment Method:

Refunds will be credited back to the original payment method used for the purchase. Please allow at least 14 days for the refund to be processed and reflected in your account.

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5. Policy Changes:

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By using our service, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please contact us at support@metal.so

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